Refund and Return Policy

Effective Date: November 1, 2024

Thank you for shopping with Datyah Digitals. Because our products include digital downloads, eBooks, printable resources, workbooks, courses, and other immediately accessible content, different refund rules apply depending on the type of product purchased.

Please review this policy carefully before completing your purchase.

Digital Products and Downloads

All sales of digital products are final once the product has been purchased or accessed. Digital products cannot be returned, exchanged, or refunded because they are delivered electronically and cannot be physically returned.

This policy applies to products such as:

eBooks
Digital workbooks and journals
Printable resources
Templates and planners
Downloadable guides
Digital bundles
Audio, video, and other electronic content

We encourage you to carefully review the product description, format, compatibility requirements, and included materials before purchasing.

Download or Technical Problems

We want you to receive and enjoy the products you purchase. If you experience a broken download link, damaged file, duplicate charge, or another technical issue, please contact us within seven days of purchase.

Include your name, order number, the email address used during checkout, and a brief description of the problem. We will make a reasonable effort to replace the file, restore access, or correct the issue.

A technical problem does not automatically qualify for a refund if the product can be successfully redelivered or accessed.

Courses and Educational Content

Unless a specific course page states otherwise, purchases of online courses, workshops, recorded classes, and other educational content are final once access has been granted.

Refunds will not be provided because a customer:

Changes their mind
Does not complete the course
Does not use the materials
Expected information that was not included in the product description
Lacks the required device, software, internet connection, or technical ability to access the content

If you are unable to access a course because of an issue on our end, please contact us so we can help restore your access.

Memberships and Subscriptions

Membership and subscription fees are nonrefundable after a billing period has begun. You may cancel future renewals according to the cancellation instructions provided with your membership.

Cancellation prevents the next scheduled charge but does not provide a refund or prorated credit for the current billing period. Access may remain available until the end of the period already paid for.

If a free trial is offered, you must cancel before the trial ends to avoid being charged.

Physical Products

If Datyah Digitals sells a physical product directly through this website, you may request a return within 14 days of delivery, unless the product page identifies the item as final sale.

To qualify for a return, the product must be unused, undamaged, and in its original condition and packaging. Proof of purchase is required.

Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Do not return an item without first contacting us and receiving return instructions. Items sent back without authorization may not be accepted.

Products purchased through Amazon or another third-party retailer must be returned through that retailer and are subject to its return and refund policies.

Nonreturnable Items

The following purchases are not eligible for return or refund:

Downloaded or accessed digital products
Personalized or customized products
Gift cards
Sale, clearance, or promotional items marked “final sale”
Used, altered, or damaged physical products
Products purchased from a third-party seller
Membership or subscription periods that have already begun

Damaged, Defective, or Incorrect Physical Orders

If a physical product arrives damaged, defective, or incorrect, contact us within seven days of delivery. Please provide your order number, a description of the issue, and clear photographs of the product and packaging.

After reviewing the request, we may offer a replacement, store credit, or refund, depending on the circumstances.

Duplicate or Unauthorized Charges

If you believe you were charged more than once for the same order, please contact us promptly so we can investigate and correct the charge.

If you believe your payment method was used without your authorization, contact your bank or payment provider immediately and notify Datyah Digitals.

Approved Refunds

When a refund is approved, it will be returned to the original payment method. Processing times vary by bank and payment provider. Datyah Digitals cannot control how long a financial institution takes to post an approved refund.

Shipping charges, processing fees, and other nonrefundable fees may be excluded unless required by law or the refund resulted from an error by Datyah Digitals.

Results Disclaimer

Our journals, guides, courses, workbooks, devotionals, and educational resources are created to provide information, encouragement, and practical support. Purchasing or using a product does not guarantee a specific personal, financial, professional, spiritual, or business result.

Dissatisfaction based solely on personal expectations or the absence of a particular result does not qualify a purchase for a refund.

Contact Us

If you have questions about this policy or need help with an order, please contact Datyah Digitals through the contact form at www.datyahdigitals.com.

Please include your full name, order number, purchase date, and a description of your concern.

Datyah Digitals reserves the right to update this policy at any time. Changes will become effective when the revised policy is posted on the website. Nothing in this policy limits any rights that cannot legally be waived under applicable law.